Although we are heavily regulated and therefore the quality of or work is assured, the real test of how we are performing comes from the feedback that we receive from our clients.
Our guarantee encourages feedback from all of our clients (we often give feedback the other way !), but we always talk to all our clients about our performance on at least a bi-annual basis.
Please find below some links to a sample of the feedback and reference letters that we have received from our clients to date:
“I always find their services very efficient and they have removed the burden of my dealing with and understanding my accounts. I would highly recommend GMS for elite athletes and all businesses”
“I don’t usually contribute to testimonials, in fact, never before however I have no hesitation in the case of GMS. I won’t bore anyone with words like service, reliability and consistency, etc, they are all there in plenty. Suffice to say; these guys are special indeed and I know we can rely on them when we need excellent professional advice on any element of our business: be it development, financial or, of course, taxation. I must say that GMS seem to have that magic formula; it’s as though they have an insight into the nerve centre of our business. They have worked with us now for many years and long may that continue. In a word, outstanding”
“I would like to say how much I have appreciated the services that GMS have provided for me during the past three years. As an athlete, I was unaware of the tax related benefits that were available to me but following a GMS presentation, I was able to pursue these. The staff have been extremely helpful in explaining the details of tax submissions in a simple way that anyone can understand. Most significantly, the staff have always been extremely patient and happy to answer any questions I have had, however basis! I would absolutely recommend GMS to other athletes without hesitation."
“We have been using the services of GMS for many years and during that time we have had no negative experiences. Everything has been positive. They have provided new ideas to us in the way we run our business and to use their services is an asset to our company. I would like to thank Dean, Chris and Vinny for the professional and personal services they have provided to me personally and our company. The support staff have always been extremely knowledgeable and helpful on every occasion that I have contacted them. Thank you, GMS, for your excellent service. It is a pleasure to work with you”
“I can’t fault the service from GMS, it has been fantastic to work with them both on personal and company accounts. The personal approach, swift response to enquiries and general support is outstanding. I have been most impressed with and grateful for their patience and guidance in helping me learn and understand the various accounting, payroll and VAT responsibilities that I have. Being able to learn the basics has enabled me to run a more efficient and successful company and produce accounts in which I have confidence”
“We feel that GMS provides a high standard of service for our financial needs. We have been their clients for several years and any queries, concerns or issues have always been dealt with in a prompt and precise manner. Whether it is Chris, Dean or any other team member, we are always made to feel highly valued and respected”
“I would have absolutely no hesitation in recommending GMS to anyone. Their customer service is second to none, the depth of their knowledge is incredible and they have a diverse team that can handle pretty much anything as far as I can tell! Above all, they are very reasonably priced and I know they are always there to help me out. I can carry on managing my business knowing that my accounts are in safe hands”
“Thank you very much for all your help and services which have fully reached our needs. You have always been very supportive in all that we have required”
“GMS have been acting as our accountants for a number of years and each year continue to provide a highly professional and friendly service. Their continued assistance, advice and proven value for money are the reasons why we have also recommended them to many of our own clients with regards to their personal accounts and tax affairs”
“We have been with GMS for many years and during that time have always found them good to deal with. They have responded swiftly to our queries and dealt with the preparation of our annual accounts and corporation tax affairs in a professional, timely and friendly manner”
“I have been thoroughly impressed with the service I have received from GMS over the last few years. Not only have they assisted with and produced my company accounts, they have always been on hand whenever I have needed them to answer any questions I have”
“I have been with GMS for some 20 years and am completely satisfied with all aspects of their service. I would not change them for anything. Their fees are very reasonable and the service that I receive anytime, day and night, is second to none. I know most of the staff by their first names”
“GMS provide a great personal service, and are always willing to go that extra mile to help their customers.”
“GMS have been brilliant especially in giving valuable advice and help whenever I have had any questions. Unfailingly patient and wonderful to deal with. Always providing a first class service with professionalism in all matters relating to tax, business start up and reminders of when I need to complete my tax returns.”
“As an international athlete, paperwork and taxes are not my forte, but having GMS there to deal with it all, is a huge weight off my mind and I continue to do what I do best Skiing fast!”
“I have been with Granite Morgan Smith for a number of years now and I find them excellent to work with. They provided me with an easy to work spreadsheet tt keep track of my records throughout the year; it makes sending them the information for my tax returns as easy as possible.
I feel like I have a good relationship not just with the firm, but also individuals within the firm. If at any point my circumstances were to change, I would feel confident in calling Granite Morgan Smith and discussing if there needs to be any changes to my existing set up.
I have never had anything but helpful and professional care, I always feel confident that the advice and services I’m given is top of the industry.”
“Always very helpful; they have helped me through some tough times always giving excellent advice. I have been with the Company for 14 years and I have recommended them to my friends, they have also received excellent service.
The entire team are always available, either by email of phone.
Very efficient and professional at all times.
“With the London Olympics coming up, the last thing I wanted to be concerned about was my accounts.
Granite Morgan Smith have taken care of everything for me with the minimum of fuss. I feel in completely safe hands. No matter how simple or basic my question, there is always someone at hand to answer ti. Thank to GMS for making it so easy.”
“I am highly satisfied that my affairs are being managed thoroughly by a very pleasant and friendly team of professionals. Thank you!”
“I feel that it is a personal service with ready access to the senior partners; if they say that they will get back to you they do. Advice has always been proven to be technically sound and timely. On one occasion they saved a substantial sum on a potential capital gains issue”
“So far I have been very pleased with the service that I have received from Granite Morgan Smith. They have arranged my tax affairs well,, it is something I don’t want to have to worry about, so having a company that I can rely on is paramount and GMS gives me that.”
“Granite Morgan Smith provide a brilliant service to help me complete my tax return. As an athlete I like to have confidence that my finances are looked after and I don’e have to worry about them so that I can focus on my sports performance> They have all the answers to my money questions about tax.”
“Granite Morgan Smith provide a brilliant service to help me com“Granite Morgan Smith have helped to ensure that I have been able to concentrate on my Olympic games preparation. Their quick, efficient responses to my questions always help to put my mind at ease.”
“As an elite level athlete in the build up to major competitions it has been an immense help having the professional service of GMS to take care of my finances. Their personal, friendly and top class approach is invaluable.”
“Granite Morgan Smith provide Olympic athletes with a comprehensive, professional and first class service that means we do not have the distraction of our tax affairs. They have always been helpful, polite and responsive to any questions I may have.”
“Great service, easy to communicate with, very friendly understanding staff.”
“Thank you very much for your services. You have made the process of completing a complicated tax return very easy and simple.”
“The breadth of knowledge the GMS have of the accounting and taxation fields is second to none. They inspire confidence and I have complete trust in the service they provide to our business.”
“Throughout the 2 years used your services I have found you to be pleasant, efficient and professional. I feel confident with the advice you have given me and the actions you have taken. I feel fully informed and in control of my finances. The overall effect has been to reduce the stress associates with my finances allowing me to concentrate on achieving my potential in other areas of my life.”
“I have found GMS services very prompt and professional. Any complications with the Inland Revenue have had you attention and have been resolved and finalised. Communication is also efficient with up to date reports.”
“I think it’s brilliant! I particularly like feeling that the service is personalised and that I am treated like a human being, not just a name in a system. I also like feeling that I have a safety net in that I can always pick up the phone and ask advice. Above all I trust the people at GMS.”
“Being a full time athlete, the tax rules that apply are extremely complex. GMS has been a huge help in guiding me about the correct way to compile and submit my yearly tax return. I have been with them for 4 years and have always bee 100% satisfied with the services they provide. I would recommend them to anyone seeking an accountant, especially athletes!.”
“Granite Morgan smith’s ability to provide services to match the needs of varying businesses has been evident throughout the long number of years in which they have been our Accountants of choice. Over the years our business has required unique expert advice which GMS has always delivered on.”
“Extremely fair and very satisfied. as usual!.”
“GMS have been our Accountants for many years and I have always found them to be courteous, professional and helpful. It’s nice to know that I can all if I have a query, and it’s no trouble to them.”
“GMS have been our accountants since 2009. All staff members we come into contact with are good natured and professional. I can expect a same day response to requests for information. Good advice is always available and answers to some questions are provided free of charge. GMS is very professional, responsive and cost-effective. I recommend them.”
“GMS have always provided ourselves with services of the highest integrity and professionalism. They are always available to us, either on-line or at the end of the phone whenever we need help or advice. GMS provide professional services at a ‘value for money’, market based rate.”
“A very reliable Company, always looking out for our Accountancy concerns.”
“I am extremely happy with the services provided by Granite Morgan Smith. I have found your approach to be very professional yet friendly and would like to thank you for supporting my business so efficiently.”
“I have always found GMS to be helpful, available and knowledgeable. Should i ever have need for experts financial advice, I know that GMS will come up trumps.”
“Go Interiors have always found GMS to give a personal and customer focussed service, whilst having the experience and capability of a large firm. I would have no hesitation in recommending them to anyone.”
“GMS have provided me with a professional and value for money service.”
“Granite Morgan Smith have always been professional and supportive since I have worked with them. They explain everything to me without jargon and take the stress away from me.”
“Professional, prompt service with much experience.”
“My Company, Metaenterprices Ltd has been with GMS since 2009. When we first hired their services we were not sure if they would be good enough. As soon as they came on board with us they started to see all the problems our Company was having and also showed solutions to them. That resulted in such a way that GMS now manage our entire accounting system. As a result our Company is now known to be one of the sophisticated companies with up to date accounts. I would recommend anyone to get GMS on board to increase their business and profitability.”
“If all accountants took the approach that GMS takes, I would no doubt by now have double entry wallpaper in my bedroom!”
“Thanks for your time today, I feel I learnt a lot and it was a very useful meeting for my future concept of taxes.”
“After an exhaustive review the company selected GMS as it’s partner for managing the global accounts. GMS is a strategic partner in the company’s efforts to internalizing company operations.”
“Exceeded my expectations. Explained things at my level.”
“Thanks to everyone for their support, Shanaze has never wanted The World Title so much and she and the team have worked hard to get there.”
“Amazingly knowledgeable. Thank you so very much.”
“Can I just say thanks for your help the other week..I realise you were on holiday at the time!”
“Chris was most excellent. I thought Chris did a great job bringing his experience to the course.”
“I have learnt a lot since I have been working with you Vinny.”
“You have become an incredibly important and highly valued part of our athlete support network.”
“It would be hard to believe that many consultants can provide such a wide breadth of knowledge of accounting, business management and technology. Chris has always been responsive and realistic with his suggestions.”
“Your company’s pro-active and enthusiastic approach has come as a breath of fresh air.”
“Once again, thanks for your support this year, we all look forward to working with you in the forthcoming year.”
“There are not many accountants that I know that would be prepare to work the hours or spend the time with us that you have in preparing forecasts and plans [as] required by our investors.”